Why is my receipt voucher not uploading?

If you're having issues uploading a receipt voucher, we're here to help! The first key is that only qualifying receipt vouchers will be eligible. If your receipt voucher is not accepted, note the error message which will indicate possible issues.

Here's what to do if you're receipt voucher won't upload:

1. Read the error message after the upload attempt as it will indicate the issue.
2. See the Technical Requirements section below to ensure your photo meets our technical requirements.
3. See the Photo Tips for best practices in taking the receipt voucher photos.
4. It is important that you must wait until the upload process is finished. Sometimes, it could a little bit longer however please do not exit out of the screen until the file has been fully uploaded.
5. The game site is looking for your receipt voucher which is not your full receipt. Please ensure that this is the one that is being uploaded. A sample of how the it looks like is available for you below.

Technical Requirements:

Files must be less than 10 MB. Allowed file types: gif, jpg, png, bmp, pdf

Please double check that your receipt voucher meets the criteria and try again.

Do not upload your FULL RECEIPT. A RECEIPT VOUCHER is separate from your transaction receipt.

Below is an example of a base voucher that you will receive upon making a qualifying transaction.

Here are some Receipt Voucher Photo Tips:

• Place the receipt voucher on a flat surface by itself.
• Position your phone's camera as straight as possible to keep the normal receipt dimensions.
• Ensure the entire receipt is in the photo area.
• Make sure your phone lens is clean, so you don't get a blurry photo.

Do not upload your FULL RECEIPT.  A RECEIPT VOUCHER is separate from your transaction receipt.